PRODUCT RETURNS

You have the right to exchange products of equal value, as long as they have not been used or processed, within 4 calendar days of receipt. 

Based on the Terms and Conditions By vizantinokosmos
In cases of withdrawal, the customer pays the transport costs for its return. Withdrawal means that the consumer can return the product if for any reason they change their mind.

All the customer has to do is call the Elta Porta Porta that delivered the parcel and give the parcel he received with the receipt and send it at his expense to the following address: Voulgarakis Michail Vasilies Heraklion 27.
You have the absolute right to return the products you purchased, free of charge and without being obliged to inform us of the reason why you wish to return the products, within four (4) days from the date you receive them. 

Products made to special order are excluded from the right of return.

In this case we do not accept the return of the products.

Please note that returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. unworn, damaged or otherwise, together with the retail receipt or invoice.

To return the products, an email must be sent to vizantinokosmos@gmail.com

Please ensure that the packaging of the shipment is secure so that no damage is caused during transport.

We inform you that our company is not responsible in case of loss or damage of the product during the return transport.

In case of product return, your refund will be completed within thirty (10) days from the date of receipt of the products

Order cancellation

In case the online order has been completed but the product has not yet been shipped and you want to cancel it, you can send us a cancellation email with the details of the order without having to state the reasons for canceling the order.

In case the product has been shipped again, you can cancel the order by sending an email to vizantinokosmos@gmail.com with the order details. 

In this case, you will have to bear the costs of shipping and returning the order.

Particularly:
A. Returns of products at the charge of vizantinokosmos.gr
Return of products at its charge vizantinokosmos.gr can be carried out in specific cases in which it is at fault  vizantinokosmos.gr
1) The order is executed incorrectly, i.e. in case of delivery of an item other than what was ordered or in a quantity greater than what was ordered.
2) The item upon delivery has packaging so damaged (completely or in most of it) that this affects/affects its use.
3) The item, upon delivery, is found to be defective.
4) In the event that you find that the product you purchased from our store does not meet the authenticity requirements of the company, whose information is written on the product, you will be fully compensated for both the price of the product and the total transport costs.
It is pointed out that for a property to be considered contracted, it should be certified as such in writing upon receipt by both parties.

Used or opened product return policy
All our products are sourced from approved suppliers, so that there is the possibility of controlu of the product.
In the event that you open or use such a defective product, we are always at your disposal to resolve it.
In such a case (of a defective product) the appropriate assessment should, as is understood, be made.
The actions that should be taken are the following:
1. Please send back the product you received to us,
(at your own shipping costs with the company elta Courier, so that you can also give us the tracking number of the shipment “tracking number”)
so we can send it for inspection.
Shipping Address:vizantinokosmos
Voulgarakis Michael Nikiforou Fokas 27 P.K. 71500 Vasilies Heraklion Crete
Telephone numbers 6981143035 2.

After checking the product and finding a problem, you will be notified and have the following options:
a) replacement with a new (same) product with shipping without any charge on your part.
At the same time, we also cover the shipping costs you incurred to send the problematic product back to us for inspection.
b) monetary compensation (get back 100% of your money), both for the problematic product and for shipping costs.
3. In the event that no product problem is found, then:
 we notify you of the results of the check and send you the product 
 back at your own expense.

In the above cases, the customer may:
1) Either not to accept the receipt of the product in the first place.
2) Either to request its return, after consultation with vizantinokosmos on phone 6981143035. In any case, the products must be returned by the customer unused in the same condition as received. In the event that they are not returned, at the time agreed upon after consultation with VIZANTINOKOSMOS GIFT GOODS INDIVIDUAL COMPANY and in any case within fourteen (4) calendar days from the day of delivery.
Otherwise, if you have not pointed out the problem upon receipt, then the Online Store has the right not to accept the return and therefore to refuse the replacement.
In any case, REQUIRED, the return of the product to be replaced must be made together with all the original documents that accompanied the product, Shipping Note, Invoice, or Retail Receipt and its complete packaging and any other or additional provision given with this (e.g. additional or other product for free, gift vouchers, etc.).
The return of the products at the charge of vizantinokosmos will be carried out either by means of its absolute choice (personnel and means of transport), or by personal care and at the expense of the customer, where it is defined after consultation of the customer with the Sales Manager of the Online Store of ATOMIKHS COMPANY VIZANTINOKOSMOS ITEMS OF GIFTS, in no case the return is made at the initiative of the customer.
In the event of a return of the products and provided that the products have been previously received and checked by vizantinokosmos, the credit of the money to the customer will be done by vizantinokosmos through a credit to the credit card or account with which the customer made the specific purchase (based on the customer's statement) and for the details of which he will inform vizantinokosmos exclusively and only based on the following "Credit Procedure".

"Credit Process"
After issuing a credit invoice or retail return receipt, the customer will receive an email with the following content to which they are invited to respond within 4 working days.
Dear customer, for the arrangement and accounting of the goods we received from you (as a return to the online store www.vizantinokosmos.gr), the appropriate credit documents were issued and will be sent to you by post.

Product returns at customer's expense.
Return of products at the customer's charge for return shipping costs can be made in case of unjustified withdrawal. In other words, in cases where the customer, for any reason, other than the above, has changed his mind and no longer wishes to purchase the product, as long as the above-mentioned deadline has not expired.
The return of the products can be done by sending them, with the customer bearing the responsibility, care and shipping costs, where defined after consultation with the Sales Manager of the Online Store of the INDIVIDUAL COMPANY VIZANTINOKOSMOS GIFT ITEMS on the phone 6981143035. No claim may displayed against vizantinokosmos by the customer and/or third party involved in relation to the payment of the transport costs that will be required to return the product to vizantinokosmos.
In any case, the product must be unused and in perfect condition, the original documents that accompanied it when it was delivered (retail sales receipt/Delivery note or Invoice/Delivery note), but also the accompanying return forms , any other or additional provision - benefit given with it in view of the purchase (e.g. gift checks, additional or other product, etc.), as well as with its packaging and other contents thereof in intact and excellent condition (e.g. box, styrofoam, nylon, instructions for use, etc.).
In the event of a return of the products, and provided that the products have previously been received and checked by vizantinokosmos, the refund to the customer will be made by vizantinokosmos, through a credit to the credit card with which the customer made the specific purchase (based on the customer's declaration) and for the details of which he will inform vizantinokosmos exclusively and only based on the "Credit Procedure".
In the event that the products are returned damaged or incomplete, vizantinokosmos has no obligation to receive them or has the right to receive them and request compensation from the customer, the amount of which will be determined by the condition of the products and any resulting damage of him, and to proceed unilaterally and without others in total or partial offsetting of his claim against the customer.
In general, to complete the return process, regardless of justification, the customer must have fully paid his debt to vizantinokosmos, both in terms of the cost of the item and the shipping charges.
which refers to its exact content, as well as the rights provided by the applicable law.

The fixed data of the device (Serial No.) must not have been altered.
"Prices"
The goal of VIZANTINOKOSMOS GIFT ITEMS is to ensure the best market prices.
To achieve this goal, the formation of sales prices in the market is monitored daily and a systematic effort is made to improve competitiveness through more affordable prices.
In general, prices in the market for church products are volatile, either up or down, essentially reflecting corresponding changes in the cost of goods.
The online store is updated on a daily basis about the changes in all prices, providing the customer with the information he needs.
It is important to know that vizantinokosmos will fulfill your orders through www. vizantinokosmos.gr based on the prices that were valid and displayed on the website at the time of submitting your order proposal for the items included in your proposed order, even if there have been fluctuations and changes up to the time of our acceptance of your proposal, execution and issuance of the accompanying documents of your order.
Modifications do not increase or decrease the amount of your charge.
Items sent to you in exchange for items you ordered are charged at the price displayed or valid on the website on the day the order is executed.
Your final billing amount is equal to the value of the order that is finally executed (during the execution phase, once the order has been prepared).
The amount of the final order and charge either coincides with the total amount of your proposed order (after all the products are available), or is less than that of the total amount of your proposed order (since some of the products are available).
The indicated prices of the products are without VAT.
Also, the prices do not include the transport prices of vizantinokosmos.gr, because these appear during the configuration of your proposed order at the moment you finalize it.
The prices listed in the online store do not include VAT, because they appear at the end of the order with the shipping costs.
In the additional charges such as e.g. shipping, postage, packaging, no discount or offer applicable, unless specifically stated otherwise in the description.
In the event that during the same purchase period more than one offer and/or promotion and/or discount have been announced, which are either related to the entire order, or to groups of products, or to specific items, only one will be applied the most beneficial for the customer.
All offers are valid for a predetermined period of time, provided that the offered item is also available and as long as the stock is sufficient.
vizantinokosmos.gr is not liable to any customer for any financial loss that may arise from the refusal or inability to execute, delay in execution, cancellation, withdrawal/discontinuation of any order or any inability or failure of any customer to use the online store, offer , discount, promotion of this for any reason.
Refunds for items or services purchased as part of an offer, promotion/action or sale period will be based on the price of the offer, promotion or sale period.

Warranty 
The company undertakes to replace any defective product, or product that has been damaged or destroyed during transport. Within 4 days, provided the item is available or with another of your preference.


For more information we are always at your disposal either by phone at 6981143035 or by email at vizantinokosmos@gmail.com